HOW WE WORK Our upstream approach achieves both indirect and direct benefits for our communities, and with this in mind, we ensure that our partners, our associates and others’ working alongside us have the same core belief. Our input is offered based on a number of dependable factors including years of historical direct experience and specialist skills acquired in the field of Health and Social Care, a strong knowledge base of networks and “can-doers” in the field , the utilisation of innovative practice to achieve the outcomes required and a driving ambition to do what is right and what is effective for the benefit of our communities. Through our varied workstreams including training in suicide prevention and wellbeing, tailored peer support programmes, innovative community centred resource development and health and social care sector strategic support (to name but a few), we ensure that stakeholders across the board are effectively engaged at all levels to realise the improved quality of life and wellbeing.

 

THE WAITING ROOM Yesterday’s News is Todays Chip Paper….. We need to connect people with the support around them. But the hefty paper based directories just don’t cut it. Contact names, telephone numbers, email addresses and even organisations are changing or disappearing quicker than we can print the next directory. So how do we deal with yesterday’s news and the potential impact of misinformation? The Waiting Room cuts through this issue by directly linking people with local services that can support their needs. The Waiting Room and its Resource Key, utilising new technologies, links the customer seamlessly and discreetly to a raft of relevant services that saves time, hassle and the possibility of misinformation and it never stops updating.

 

Tested initially in Birmingham this approach is gaining recognition throughout the country not only from health and social care sectors but also across communities and even the private sector where a tailored Resource Key and linked website can support employees and their ongoing wellbeing in the workplace.

 

The resource key does all this through adhering to a few simple principles: To be innovative in technology and refine existent technologies that are relatively inexpensive, or better still, free and serve a useful purpose. Make access to this technology easy and discreet through a convenient access route housed within a long-lasting product. The Technical Bit Smartphones have become the hub of our daily lives and are now in the pockets of 66% of UK adults, up from 39% in 2012. The vast majority (90%) of 16-24 year olds own one; but 55-64 year olds are also joining the smartphone revolution, with ownership in this age group more than doubling since 2012, from 19% to 50%. The surge is further being driven by the increasing take-up of 4G mobile broadband, providing faster online access.